Return & Refund Policy
Eligible products can be returned within 15 days of delivery.
Last Updated: January 2026
1. Return Eligibility
Products may be returned within 15 days from the delivery date if they are unused, undamaged, and returned in their original packaging with tags, manuals, accessories, and proof of purchase included.
2. Non-Returnable Items
Certain products are not eligible for return, including digital products, downloadable software, gift cards, opened personal care products, perishable food items, customized products, and items marked as "Final Sale".
3. Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect item, please contact our support team within 48 hours of delivery with photos of the product and packaging. Eligible cases may qualify for a replacement, exchange, or full refund.
4. Return Process
To initiate a return, contact customer support with your order number and return reason. Once approved, return instructions and the shipping address will be provided. Unauthorized returns may not be accepted.
5. Refund Processing
Refunds are processed after the returned item is received and inspected. Approved refunds are issued to the original payment method within 5–7 business days, depending on your payment provider or bank.
6. Shipping Charges
Original shipping fees are generally non-refundable unless the return is due to our error, such as defective, damaged, or incorrect products. Return shipping costs may be the customer's responsibility unless stated otherwise.
7. Exchanges
Exchanges are subject to product availability. If the requested replacement item is unavailable, a refund or store credit may be offered instead.
8. Order Cancellation
Orders may be canceled before shipment. Once an order has been processed or shipped, cancellation requests may no longer be possible.
9. Refund Exceptions
Refunds may be denied if returned items show signs of use, damage caused by misuse, missing accessories, or failure to meet the stated return conditions.
10. Contact Support
For any return or refund assistance, please contact our customer support team through the Contact Us page or your order dashboard for faster resolution.